mc444 Privacy Policy — Your Data, Your Rights

1. About This Policy

This Privacy Policy describes how mc444 ("the Platform", "we", "us") collects, uses, stores, and protects the personal data of players and visitors who access or use mc444 ("you", "the Player"). This policy applies to all interactions with mc444, including account registration, deposits, withdrawals, gameplay, and use of customer support.

By registering an account with mc444 or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent to this policy, you must not use mc444.

2. Personal Data We Collect

mc444 collects the following categories of personal data from players:

• Identity data: your full legal name, date of birth, and a copy of your government-issued photo ID submitted during KYC verification (National ID Card, Passport, or Driver's Licence).
• Contact data: your Bangladesh mobile phone number used at registration and linked to your mobile wallet (bKash, Nagad, Rocket, or Upay account number).
• Account data: your chosen username, account creation date, login history, session timestamps, and IP addresses associated with your account activity.
• Transaction data: a record of all deposits and withdrawals including the amount, timestamp, payment method, and transaction reference number. mc444 does not store your mobile wallet PIN or password.
• Gameplay data: a log of all bets placed, games played, bet amounts, outcomes, and bonus activity associated with your account.
• Technical data: your device type, operating system, browser type and version, screen resolution, and general geographic location derived from your IP address (country and city level only — mc444 does not track GPS location).

3. How We Use Your Personal Data

mc444 processes your personal data only for the following specific, legitimate purposes:

• Account management: to create, maintain, and manage your mc444 account, including processing your registration, verifying your identity and age through KYC, and resetting your password when requested.
• Payment processing: to facilitate deposits from and withdrawals to your Bangladesh mobile wallet (bKash, Nagad, Rocket, or Upay), to verify that the wallet is registered in your name, and to maintain a complete transaction record for each account.
• Fraud prevention and security: to detect and prevent fraudulent activity, bonus abuse, account sharing, underage gambling, money laundering, and other prohibited conduct. Transaction patterns and login activity may be reviewed by mc444's security team for this purpose.
• Customer support: to respond to your queries, complaints, and support requests through mc444's customer support channels. Support interactions may be recorded for quality assurance and training purposes.
• Responsible gaming: to monitor account activity for signs of problematic gambling behaviour and to apply responsible gaming tools such as deposit limits, session time alerts, and self-exclusion where requested or required.

4. Legal Basis for Processing

mc444 processes your personal data on the following legal bases: (a) Contract performance — processing is necessary to provide you with the mc444 service, including account management, payment processing, and gameplay. (b) Legal obligation — processing is required to comply with applicable anti-money laundering regulations, age verification requirements, and fraud prevention obligations. (c) Legitimate interests — mc444 has a legitimate interest in protecting the security of its platform, preventing fraud, and ensuring the integrity of its gaming environment.

Where mc444 relies on your consent as the legal basis for processing (for example, sending you promotional communications), you may withdraw that consent at any time by contacting mc444 customer support. Withdrawal of consent will not affect the lawfulness of any processing that took place before the withdrawal.

5. Data Sharing and Third Parties

mc444 does not sell your personal data. mc444 may share your personal data with the following categories of third parties only where strictly necessary:

• Payment providers: bKash, Nagad, Rocket, and Upay receive only the transaction data necessary to process your deposit or withdrawal (mobile number, amount, and transaction reference). They do not receive your gameplay history or KYC documents.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other game studios receive only an anonymised player session token to deliver gameplay. They do not receive your name, mobile number, or financial data.
• Identity verification providers: where mc444 uses a third-party KYC service to verify identity documents, that provider will receive only the document images and personal details strictly required for the verification check.
• Law enforcement and regulatory authorities: mc444 may be required by law to disclose personal data to law enforcement agencies, regulatory bodies, or courts. mc444 will comply with such lawful requirements and, where permitted, will notify the affected player.

6. Data Retention

mc444 retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The specific retention periods applied by mc444 are as follows: account data and transaction records are retained for a minimum of 5 years from the date of the last transaction on the account, in line with anti-money laundering regulatory requirements. KYC documents are retained for a minimum of 5 years from the date of the player's account closure. Gameplay logs are retained for a minimum of 3 years.

When the applicable retention period expires, mc444 will securely delete or anonymise your personal data so that it can no longer be associated with you. Where deletion is not possible due to technical constraints, mc444 will isolate the data and prevent any further processing until deletion is possible.

7. Cookies and Tracking Technologies

mc444 uses cookies and similar tracking technologies to operate the Platform, maintain your session while you are logged in, remember your preferences, and analyse how the Platform is used so that we can improve it. The categories of cookies mc444 uses are:

• Strictly necessary cookies: required for the Platform to function. These cannot be disabled. They include your session authentication cookie, which keeps you logged in as you navigate between pages.
• Functional cookies: remember your preferences such as language setting and game view preferences to provide a personalised experience on return visits.
• Analytics cookies: collect aggregated, anonymised data about how players use mc444 — including which pages are visited most frequently, average session duration, and common navigation paths. This data is used to improve the Platform and is never used to identify individual players.
• Anti-fraud cookies: used to identify and flag unusual or suspicious session behaviour patterns that may indicate fraudulent activity, account takeover attempts, or bot activity.

You can manage non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your experience on mc444 — for example, your language preference may not be saved between visits.

8. Your Rights as a Data Subject

As a player whose personal data is processed by mc444, you have the following rights. To exercise any of these rights, contact mc444 customer support. mc444 will respond to all valid requests within 30 days:

• Right of access: you may request a copy of all personal data mc444 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: if any personal data mc444 holds about you is inaccurate or incomplete, you may request that it be corrected. Identity corrections may require you to submit updated KYC documentation.
• Right to erasure: you may request that mc444 delete your personal data. This right is subject to mc444's legal obligations to retain certain data for compliance purposes. mc444 will delete all data that it is not legally required to retain.
• Right to restrict processing: in certain circumstances you may request that mc444 restrict its processing of your personal data — for example, while a dispute about the accuracy of that data is being resolved.
• Right to object: where mc444 processes your personal data on the basis of its legitimate interests, you have the right to object to that processing. mc444 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

9. Data Security

mc444 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption on all data transmissions between your device and mc444's servers; encrypted storage of all sensitive personal data and KYC documents at rest; access controls limiting which mc444 staff members can access player personal data, with all access logged and auditable; regular security testing and vulnerability assessments of the Platform's infrastructure.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mc444 will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate its effects. mc444 will also notify the relevant regulatory authorities where required by applicable law.

10. International Data Transfers

mc444 may store and process personal data on servers located outside Bangladesh. Where personal data is transferred outside Bangladesh, mc444 ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards. These safeguards may include contractual clauses that require the recipient to protect your personal data to a standard equivalent to that applied within Bangladesh.

• Game providers: personal data shared with game studios (as an anonymised session token only) is processed on servers that may be located outside Bangladesh. The session token does not contain your name, mobile number, or financial information.
• Analytics providers: aggregated, anonymised usage data (not linked to any individual player identity) may be processed by analytics service providers outside Bangladesh to help mc444 understand Platform performance.
• mc444 does not transfer KYC documents, mobile wallet numbers, or full player identity records to any server or third party located outside Bangladesh unless required to do so by applicable law.

11. Children and Minors

mc444 is strictly for adults aged 21 and above. mc444 does not knowingly collect, process, or retain personal data from any person under the age of 21. If mc444 discovers or is notified that it has inadvertently collected personal data from a person under 21, it will immediately delete that data and close the associated account without notice.

If you are a parent or guardian and believe that a minor has registered on mc444 or submitted personal data to mc444, please contact mc444 customer support immediately. mc444 will treat such reports as high priority and will take action within 24 hours.

12. Changes to This Privacy Policy

mc444 may update this Privacy Policy from time to time to reflect changes in the Platform's data practices, applicable law, or regulatory requirements. When mc444 makes a material change to this policy, the updated policy will be published on this page with a revised "Last updated" date. Your continued use of mc444 after the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. mc444 recommends that you review this page periodically to stay informed of any changes.

13. Contact and Data Requests

For all privacy-related queries, data access requests, data deletion requests, or complaints about mc444's handling of your personal data, please contact mc444 customer support through the live chat feature on the Platform. Support is available 24 hours a day, 7 days a week, in both English and Bengali.

Our support email is [email protected] — please note this is a plain text address displayed for reference only and is not a clickable link. Data requests submitted via email are acknowledged within 24 hours and resolved within 30 days. If your request requires additional verification to confirm your identity before mc444 can action it, mc444 will contact you within 5 business days to request the necessary documentation.

14. Governing Law

This Privacy Policy and any dispute arising in connection with it shall be governed by and construed in accordance with the laws of Bangladesh. By using mc444, you submit to the exclusive jurisdiction of the courts of Bangladesh in respect of any claim or dispute arising out of or in connection with this Privacy Policy or mc444's processing of your personal data.